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After receiving the wrong book... October 6th Customer Service contacted me via email and my book finally arrives October 10th. Extremely happy with the 6x6 photobook The quality is excellent. Now the 64,000 dollar question... Should/Can I trust them going forward with private, cherished, family photos? My original book is where? How will it be disposed of? What do I do with the wrong book I have? The service ticket is now closed which suggests ZNO considers the matter closed... Do they care about their Customers?
First order: 6x6 Black book ordered 9/23/17. Notification of shipment 9/28/17.4 business days, very impressed. Order arrived 10/03/17. Well packaged, quality of the book and printing looked good... ONLY issue is... This is NOT my order. I have someone else's book, I'm looking at someone else's family photos.
Speed of service, product quality, printing quality, goes out the window when you can't be trusted to securely deliver my private family photos.
Now waiting on Customer Service to resolve.
Philip S.'s review of ZNO earned a Very Helpful vote
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