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Philip O.

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Experience: Hobbies & Interests

Member since April 2021

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1 Review by Philip

4/13/21

Do not order from this company if you…
Do not order from this company if you want your goods in a timely fashion...

So I place my order for, 4 items on the 7th of April
Which blacks accept and send me the email order confirmation and stating I will receive a further email once dispatched. This is the last I hear from blacks, so on Monday the 12th I give them a ring enquiring when my order will be dispatched. The lady I speak to informs me that 1 of my items is out of stock, so I ask the lady to cancel the whole order for me which the lady says she will do and I will receive the refund in 3-5 days. A bit peed that blacks let me order something that was out of stock and then never bothered to inform me. I had to ring and find out for myself.
Anyway
Because I thought I was receiving my refund, I order the whole order from another company. Happy days.
However
I receive an email from blacks today Tues 13th April stating they have dispatched part of my order. Even though the woman I spoke to said it was all cancelled.
So I now have to wait another 4-6 days for the items to arrive just to return them ( I assume another 4-6 days) then wait up to 14 days for the refund.

So all in all blacks will of had £111 of my money for roughly 1 month, for which I will have nothing to show for at the end of it.
To make things worse I have ordered my whole order elsewhere, spending over £111 again because I was under the impression I would be receiving my refund in 5-7 days.
This order was to help me get out and help with my mental health and all blacks have done is made my mental health worse and left me pretty much in hardship with there misinformation. Poor show blacks

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