Philip D.

I recently moved out of a house I was renting through this company. Our property manager Ed Mercell was quite possibly the worst I have ever encountered. Any maintenance request that was submitted took several months to get any kind of resolution. When we moved in we made it very clear that the damaged fence needed to be repaired so that our dog would be able to use the yard. 12 months later nothing was done. We had a leaking toilet in the master bedroom that we also informed them of before we moved in... took 3 months to get fixed, resulting in black mold in the bathroom (which also was never taken care of).

Our air conditioner was leaking and leaving massive amounts of water in our laundry room. That was ignored by management for 3 months until an entire wall was covered in black mold. We had a lawn care service that maintained our yard, twice a month. When the hurricanes came through they had to cancel on us for one service. In that time we received an email and voice mail from our property manager threatening us with eviction because of "constantly unmanaged yard". Threatened with eviction because of 1 missed yard service when our walls were covered in mold because their lack of action. This has been, by far, the worst property management I have ever seen. We were never late with rent, never noisy, never caused any kind of issue and were treated like we were nothing.

Several times we would come home to notes on our door from "management" telling us to keep our screen door closed. The property manager clearly had the time to make trips to the house to check on things, just not enough to actually do anything to fix the problems we had. If I could give 0 stars I would. The property in question (******* wahine dr n Jacksonville, FL *******) is actually a nice house and we had planned to stay for several years, but this management forced us to rethink this.