Philip D.

Abysmal customer service. Placed my order on 2nd August (P*******) for sons sport kit. There were some labels as part of the order but because these weren't available, Playerlayer held up the rest of the £200 order to save on postage costs (which would have amounted to a few extra pence for the labels). I phoned up today (2nd September) - CustomerService services could give me no clarity whatsoever on when order would be delivered. I asked to speak to her supervisor/manager and was told "there's no point, they'll tell you exactly the same thing as I have", although she did agree the whole thing represented poor customer service. Totally in the dark as to when order will be dispatched/delivered. They know they can treat customers how they like as there is no alternative company to buy the school sport kit from. Absolute shambles of a company. Pathetic.