Philip B.

This place could be so much better. If there was any customer service at all the process would go smoother, there would be more repeat business, and new customers could be helped as they acclimate to Fragrance Oil products. Instead, a rather difficult attitude where Paypal refunded me on my first 2 orders as the oils seemed less than desired. I was told no refunds, no exchanges, no anything. I explained myself to Paypal who do offer customer protection in some areas. This seller, by exhibiting an arrogant, hostile, uncaring and demeaning attitude towards purchasers, had a meltdown over having to issue 2 refunds. They themselves state that since products can be tampered with and subject to unknown issues, they will not back the products. Yet if you have a problem, as I did starting with these oils, their position is SCREW THE CUSTOMER AS IN NO WAY SHOULD THE SELLER HAVE TO EVER BACK THE PRODUCTS. By not accepting returns, exchanges or refunds of any kind, HOW CAN THEY ASSESS THE STATUS OF A PROBLEM WITH A PRODUCT? They simply feel that you send them your money, and afterwards it is always where the seller is right and SCREW THE CUSTOMER IF THERE ARE PROBLEMS. SO HE BLOCKED ME FROM HIS SITE. What kind of crap is this? I could easily reorder on any one of a dozen other accounts and if I was like this seller, create issues via different routes. But I am not vindictive like this ignorant fool who 1) poorly communicates, 2) poorly follows up to customer questions/problems should they occur, 3) shows little concern for assisting new customers learning about body oils, 4) could care less if you are a satisfied customer, 5) is not concerned with repeat business. So for the time being, my money will be spent elsewhere.