Philip B.

For the chair, 5 stars. For not really knowing I was buying used, I deducted 1 star. I am 5 star happy with my chair.

If you didn't now the subtle differences with new style and where to look for MFR date, you'd think this was new. Delivery in about 2 weeks. Aluminum base, everything looks like brand new. No marks on frame, fabric is perfect. No visible wear anywhere on it. The arm rest padsd may not be HM original, but they look great.
Here's the catch: Open Box to Amazon, Newegg, etc. are new/ current products It is not the current model (updated in 2014 I believe) Date code on chair shows it was made in 2007. So know you may be buying refurbished, not current model when it says "open box" Saved me about 35% off what I could buy new model in box., but about $200 more than I could buy used in excellent condition. For me the 200 was worth having a "like new" chair. We had gas lift cylinder problems with our vintage 2007 HM chairs, Hopefully the durability of this chair will match its good looks.