Phil F.

Wow... Little did I know that in my neck of the woods lives and breathes a true passion to provide ultimate in global travel service... Flightnetwork - I admit - was in my blind spot for a while... but this year they emerged on my radar as I was growing more and more dissatisfied with cold indifference of off-shore call centres that most global brands use to hide themselves from their customers, thus increasing the distance between recipients and providers of the service that gave them a reason to exist - in the first place.
I admit I was shocked when your telephone specialist Patt revealed to me that he works his magic out of you Mississauga location... Wait, so I am actually dealing here with a neighbourhood business who has not outsourced and actually is a player on the global scene I somehow missed?
Kudos to you guys for winning my business today. I am so glad I actually got to speak with one of your best and brightest who quickly took charge of my request, understood my objective and over delivered in effortless execution of a time sensitive booking for me Patt, thank you for restoring my faith in home-grown world class customer service.
And for your colleague Courtney from the Marketing Department maybe a hint - Patt deserves praise for phenomenally handling my irate attitude and turning the situation around (I had a very poor experience just prior to reaching out to him, with two different agencies who have outsourced their customer facing departments, and their Manila and Kairo teams seam indifferent, out of touch, and out to lunch - unwilling to serve the customer). Patt really made an effort to be of service, and I am glad I didn't just go online after my search and clicked my way through to booking my seats on practically sold out flights for my upcoming vacation. I had the pleasure of stumbling upon a better way to make my travel happen - which Flightnetwork made very easy.

So try and retain more people like Patt, Courtney (he also had a discount coupon up his sleeve) and you will have something to be really proud off when market research benchmarks Flightnetwork against Expedia, FlightHub and all other major outsourced players in the field - whom you clearly blow out of the water.

And now I must pack and arrange a veggie meal for all 4 flights.

Cheers,
Phil