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*SCAM*
I used Opodo to make a Maggiore (Italian car renting company) booking for a city car (Open Adam) to collect In Florence and drop off at Pisa airport. I'll never use Opodo again.
The supplier charged us £300 for a barely visible scratch on the car.
It was supposed to be covered by a damage excess of 800,00 including tax. (Collision Damage Waiver (CDW))
Opodo customer services were absolutely awful when I complained on my return as I tried to claim the money back them (rentalcars). Entered the official claim on their website. They came back to me telling me they asked the Italian company to provide the documents but more than a month after I still haven't heard back from them.
I emailed twice. Still no response.
Never use Opodo - go straight to your supplier of choice.
Pharm P.'s review of Opodo earned 2 Very Helpful votes
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Hello Pharm,
Thank you for your review and detailed comments which, your feedback is important.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.