I found this to be a great place to stay on the two recent occasions I've been in Hanoi. Both Ms Ann and Lily are as friendly nd helpful as you could wish for and the room rate was really competitive and includes breakfast. The hotel is right in the middle of the 'action' with heaps of eateries etc jostling for space in the streets around.
Tip for consumers: Book direct via i/net for the cheapest room rate.