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Lenny
GB
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Lenny
United Kingdom
1
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Review of Agoda
Lenny
2 reviews
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Just now
Poor service and missledaing presentation of properties!
I'm very disappointed with service agoda provided - or better; service not provided!
They show very misleading pictures of properties and reviews are not ordered by date which would be helpful since place can change a lot in 7 years! Instead they put good reviews in front... i made 3 bookings with agoda for my trip and i have to say that only 1 was ok, 1 was disappointing, 1 was horrible!
The horible experience: we had to leave the property after one hour (middle of the night) cause it was so dirty, smelly, old and had huge bed bugs! We sent all the pictures of proof (even the bed bug) to agoda and they refuse to refund us by excusing that the property do not want to refund and that they cannot do anything about it... very poor and missledaing and i will definitely not book with agoda or any other brand from booking holding corp.