So I just received my palette in the mail this morning and I ordered it 2 days ago, so the service was very quick. After reading the reviews, I was expecting at least a few of the shadows to be broken, but I opened the package and all the shadows were in tact! That was the first great thing. I was also expecting the shadows to be dull when applied to skin, but I tested a few of the brighter shadows and they showed up perfectly without having to apply layers and layers! Keep in mind that I have very fair skin too. The shadow went on smoothly and cleanly and looked beautiful. I highly recommend this website!