Peter P.

No matter what your complaints, it will take forever to solve your problems. Once your money was in the their hands consider it's gone. You have to solve your problems on the spot, if you leave you lost. We stay at 2326 Naomi st. Houston TX. *******. On the day we check in, we found out some minor problems( shortage of supplies, garage door control not function properly, no light inside, whistling noise and cold windfrom window as a result of poor management. On the next day, there was no water, we contact the owner, but none of our requests were fullfilled. The closets were all full of owner clothes and shoes... ect... i m not sure this is legitimate. A day later the owner texted us and said he lost the music instrument from Turkey of 750.00 U. S but we are from Viet Nam? Then he contact homeaway not to return our deposit the amount of 300 without any investigated and they even try to charge a full price. But Homeaway did not listen to our complaints or respond to us. All they did was to ensure they withdraw your money. Now it seemed that the owner and Homeaway employees had planned to scam us. They kicking back and forth until you get tired and give up then they took your deposit. This is a very serious crimes but it still goes on, no one stop it. Nobody can help and no other can give you a satisfied solutions. You have to be alert and be smart, or you screwed. I dont even want to rate this site but if you not click you cant submiitted