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Very quick in responding to my review as it is public just to try and clear their image. I still have issues that have not been addressed and no one has responded to e-mails despite them have been read. In my opinion you are loosing it by just keeping quiet.
Peter N.'s review of PesaPal earned 13 Very Helpful votes
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Hello Peter,
We appreciate your support for using our service and are really sorry to learn that your recent Pesapal experience was less than satisfactory.
We understand your frustration at trying to get through to our customer service team and we apologize for that. In future, kindly log onto our support portal ~ support.pesapal.com for hasty responses on any issues regarding your payments.
Kindly note that we no longer verify customer details manually, this is done through an automated fraud process.
On documents required for withdrawal of collections, we clearly state this on our registration page, as well as on the activation email we send once you register a Business account on Pesapal.
The reason we allow you to start transaction before you provide the documents is to enable you to do actual transaction tests, which are limited to KSh. 1,000 and on signing the contract, and providing the documents, the limit is removed.
Kindly drop us an email on marketing@pesapal.com to enable us to follow up on this issue accordingly.