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Peter K.

Contributor Level

Total Points
80

1 Review by Peter

  • Badoo

3/25/21

I opt-in for badoo 1 day premium and didnt notice the auto-renewal of this premium- this is my fault. When I realize that they are charging my automatically per each day continuosly I went to settings and scroll down to the Payment Settings section and click on Unsubscribe. To my suprise the payments per each day continued. This really bumbed me and I decide to cancel my badoo account all together (as I still didnt use it very often). To my suprise a week later after I canceled my badoo account- thus I didnt have access to Badoo at all- I find out that the payment every day still continue! Even week after i canceled my account I am still being charged per day as I was using my account and badooo premium would be renewed each day. I tried to reach to badoo support team- but they only replied very generic email- reassuring me that I have no longer active account and I have no subscription active- But still payment each day is charged. To sum up, one thing is to have "hidden" fact about renewal of premium service- second is to continue to charge user even after he cancel subscription and cancel his account all together. No luck so long- I am still being charged as I would using badoo premium... Dont use badoo premium.

Service
Value
Quality
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Badoo H. – Badoo Rep

Hey there,

Oh no we are so sorry to hear this. Our payment plans are subscription based meaning every time they run out they will automatically renew themselves. This would have been stated in the Terms and Conditions before your original purchase.

We ask that our users unsubscribe to this service as deleting your account and unlinking your card details from your account is not the same as unsubscribing.
Please do reach out to us on@BadooHelp on any social media form with your registration details and we can turn this off for you.
Hope this helps!

-BadooHelp

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