I've no idea what this person Granville is talking about as I recently ordered quite a bit of furniture from this company, it was going to my Daughters house as a housewarming gift, I have to say I found the service outstanding, from the moment I ordered it until completion they were more than professional, emails also sent informing me of both dispatch and delivery, with the sheer volume of items I ordered there was only one issue, with a damaged part, I contacted them, got an instant response and the replacement part was sent out and with me within 48 hours, you can not fault service like this which makes me wonder if this issue is with this buyer more than the company, buy with confidence, I will be again!