Peter D.

We bought an item from the seller as a much needed replacement for our business. Seller sent the incorrect item despite us contacting them several times prior to our final purchase. The seller had repeatedly assured us that the supplied product would facilitate all of our requirements for the business and also confirmed that they did indeed have stock of this specific item so we placed our order in good faith
The item arrived, however this was not the item we had ordered. This almost had a catastrophic impact on our business which certainly would have been avoided had the seller supplied both the correct information and subsequent product.
Upon explaining our predicament to the seller they did agree to collect the incorrect item they had supplied us, however we are yet to receive the correct replacement item or a refund.
We again contacted the seller on numerous occasions firstly requesting they send the correct item as soon as possible, however as the seller neglected to even acknowledge our messages we had no other choice than to purchase the correct item from a more reputable seller.
As we had now purchased the item from elsewhere we then secondly requested a full refund from the seller, however the seller again neglected to acknowledge our messages therefore we were left with no other alternative than to open a dispute with PayPal to simply recover the money we had paid for an item we had never received.
Extremely disappointed doesnt even come close to expressing our sincere dissatisfaction in this seller and the service they provided to us. We would strongly discourage any potential buyer to purchase items from this seller as a result of our disastrous and disgraceful customer experience.