peter b.

Purchased our three seater end electric recliner sofa in November 2018 for £850 including gold delivery and installation. We had tried the sofa a few times before we decided to buy and all appeared ok. The salesperson was very attentive until the sale was completed, but once he had secured the sale he immediately lost interest, a trait one of his colleagues told us was normal. Alarm bells should have rung on delivery though, the installers were disinterested and surly, I had to remind them that we had the"Gold" service that included the removal of the packaging that they were reluctant to take. After a couple of months the wear was noticeable, material bagging and cushions not returning to shape. The staff in the store in Salisbury said they could do nothing and advised me to contact the company directly. I tried on several occasions to speak to someone who could give me the time to listen to my account, with no luck. When I emailed the company the site promised someone would reply at the earliest opportunity. We are still waiting. The sofa is a disgrace, we are two pensioners who just sit at each end, we rarely use the reclining option. The seat cushions are compressed and the material covering is loose. The sofa looks like it's been in a busy family home for five years. It is so bad even the charity shops will not take it.
Buyer beware.