These $#*!heads are masters in confusion. I threatened to cancel via PayPal, next thing I was credited with about 20% of the purchase price but no indication as to what that represented. When you try and use the email supplied it apologises for no longer being active and directs you another page where you have to log in and create a ticket. Problem is your account shows that you have no orders so this is impossible. This company is one of the worst I have ever dealt with. What a bunch of wankers...
Will you provide us a correct order number so that we can check it for you?