I placed an order a week ago. They haven't shipped it and won't cancel my order.
Quote from chat:
Right, but as I mentioned, we are in the midst of upgrading our warehouse system so we had to cease operations for a short time.
I so sorry, if i had a way to add a new charge to your order, I would.
Another quote:
We are a young and growing site, try to better our processes and services. It's not an overnight process, it takes time.
Recommend no order be placed until they better their process.