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Penafrancia C.

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1 Review by Penafrancia

Zalora Philippines

  • Zalora Philippines

“Never again!”
11/17/18

I ordered a dress from Zalora and paid an additional Php50 charged to my credit card for next day delivery. It has been 3 days but I have not received the delivery yet. I tried to call their "hotline" but nobody answers. I posted my problem to their "help" window box two days after and their reply was that they will refund the Php50, and somebody will call me in 24 hours regarding the merchandise. Unfortunately, until now, I have not received any call and I have not received the dress I ordered yet. I will never order from Zalora again. They do not have a proper customer service who can answer your calls, and so you will be at a loss what happened to your order. This is my first experience and first time to order. From this time on, NEVER AGAIN WILL I BUY FROM ZALORA

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