Peggy B.

My Dentist recommended CareCredit to me which is a Medical credit card issued by Synchrony Bank. I found the customer service to be lousy and the process for getting their credit card outrageous. The Better Business Bureau should look into this company; because I feel there is something serious wrong with the way they approved individual's credit. I was given an address to file my complaint and I plan to do exactly that. They were requesting me to do a VIDEO of my face along with a copy of my driver's license. I refused to do a Video so I was given an alternate method to verify my identify by completing an Affidavit of Identity, which had to be Notarized by a Bank or Credit Union. I had the form Notarized by my bank of 30 years, and on my own attached a copy of my Driver's License. The Synchrony bank tried to speak to the notary but she never answered her phone and it was suggested I should call her. She is a bank notary and I don't know her, I can't make her answer her phone, plus the bank has a copy of my license and credit report. I ask them to send me the Denial Letter and I will file a complaint with the Better Business Bureau and Synchrony Bank. This has been the worst experience and no one should be treated the way I was treated.