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Charles T.

Jacksonville, United States

Contributor Level

Total Points
161

2 Reviews by Charles

  • Synchrony Financial

3/5/24

Customer reps hangs up if they don't know how to help. Online system won't let you log in. Can't get help on customer service without know EVERYTHING you need that's in the portal but you can't log in. One big circus dealing with these people.

Service
Value
Quality
  • EZContacts

10/25/18

On October 13th I processed an order for some Versace frames. After going online and seeing my order was still processing I called on October 23 just to be told the frames were no longer available in the color I ordered. Rep repeatedly tried to force me to take another pair of frames or a different color. After going back and forth I asked why I didn't receive any communication and a refund.

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EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for your feedback. We apologize the item you ordered has been discontinued. A customer service agent will contact you directly to further address your concerns.

Sincerely,

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