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pedrog188

Pedro G.

Contributor Level

Total Points
80

1 Review by Pedro

2/9/21

If the recent news involving this company and Parler APP (the alt-right app involved in the assault on the US Capitol) isn't enough for you to stay away, get ready to be ripped off if anything goes wrong.

As a former customer of their services for 6 months, things went ok until I started getting DDOS heavily with a UDP and slowris HTTP flood attack this January (2021). Well, while we were severely impacted, their support just insisted on claiming that everything was fine... We were forced to switch to another company as our project become inoperational as it was going down every 50 minutes! Our billing period for that month started on the 27th of January, and while the issues were reported on the 28th, they still refused a partial refund, continuing to claim that there were no attacks and it was my fault we had to switch to a new hosting provider. When confronted with some facts, they starting spitting out some nonsense that their UDP DDoS protection only covers two ports and their L7 protection has some technical factors limiting their protection. So not only do not expect any kind of useful support if anything goes wrong, expect people dealing in bad faith, attempting to stall as long as possible, and trying to rip-off their customers, while violating their own TOS's.

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