I have had pretty good luck meeting couples and singles at home and on the road. It takes a lot of "bush beating" to generate results but I do get results. It's much more difficult for a SM to hook up then a SF or attractive couple. Yes there are lots of out of shape members but there is no law against being overweight. There are plenty of fakes that you need to sort through as well as members who are not committed to meeting people. Customer service has never been a problem for me. On 3 occasions they have been very helpful