I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!