Paul W.

The worst quality and customer experience I have ever experienced. I placed an order for my wife to be to open before our wedding of 4x bracelets as the one I wanted from there was out of stock, so I was hoping to find an alternative.

When they arrived the quality was extremely poor and not suitable. When I started the return it looked like there were only 3 bracelets listed on the returns form, so I called them. They advised me to write on the returns note, add a copy of the invoice and sent me a link to print a returns label.

A few days after returning these, I got an email with a refund for 3 of them. I tried to contest this with them and they have outright refused a refund, despite all evidence given. They have given me no information or proof as to why they have made that decision and been very unhelpful.

I am now having to take them to small claims court and will never buy from them again. If you do decide to order for them for any reason and want to return the package, take photos of packaging it up and send it via the post office on a recorded delivery. However, I would recommend going to a competitor like Mikimoto - better quality and customer service.