paulu c.

Purchased tickets for the 10/18/2017 Yankee game. The purchase was made at 9pm on 10/17/2017. I received a voicemail at 9:45 stating that I needed to verify a few items. I immediatley called back and was on hold for 45 minutes. As soon as my call went through i heard a recording that there is no one available to take my call because they were closed and wouldn't be open until 9am the following day. I called at 9am on 10/18/2017 as soon as they opened and was placed on hold for another 30 minutes. When I finally got through to a customer represenative they informed me that my tickets were cancelled. How can you cancel my purchase without even speaking to me. They informed me that there was nothing that they could do and told me that a manager would not get back to me until a few days after the event. They informed me that all i could do was purchase other seats and they would not waive the service fee. I purchase a lot of tickets from seat geek and they would not even help or accomadate finding other tickets or waiving the service fee. Very bad customer service and bad business.