Ordered reclining loveseat 1/22/2019. Paid for White Glove Service. Single driver arrived with it over a month later and stated they don't do white glove; door only. I sent it back and said I need it white gloved as I needed it delivered to a downstairs room. During this time I sent 16 emails to cymax trying to track shipment. The last email back was on 3/6/2020 Cymax said they would request refund from manufacturer. It's 3/15/2020 and no further word.