Paul S.

Absolutely terrible customer service. They have opted to use a courier called Lasership which has perhaps the worst review rating I have ever seen. When I called to explain my package was not delivered I was continually told it was and literally given the same canned comments over and over again. I asked to speak with a manager at which point I was told one was not present. I insisted that this was unacceptable which is when the representative told me she could "try to find someone". When I was finally transferred the manager was completely disrespectful and condescending throughout the conversation. The company agreed to replace my lost shipment and I have still have not received it. I explained to their representative prior to reshipment that if a different courier were not used I would opt for the refund. I was told this could not be guaranteed and still the replacement order was processed next day. Very disappointing. Love their clothes but absolutely appalled at their handling of the situation.