My Nexogy phone system works almost without fail, and if there is any interruption, there is a notification and prompt resolution. The pricing seems fair enough. But since installation some years ago, my business has changed, my needs have changed, and no doubt technology has changed, and I have no idea if I have an Account Representative or who I am able to call to discuss my account. All of the communication from Nexogy is very automated and in one direction. I would love it if a live human with good English was able to come and spend a morning at my office to see what I have and what I might need and to assist with my phone system.