I AM F**KING APPAULLED THAT I HAVE BEEN BAMBOOZLED FOR OVER A 100.00. I BOUGHT A BOOK FOR $12.00. I CALLED BBV AND THEY CLAIMED I AGREED TO A MEMBERSHIP. I NEVER CONSENTED THIS COMPANY TO TAKE MONEY FROM MY ACCOUNT. I FEEL LIKE SOMEONE HAS RAPED ME WITH NO LUBRICATION. IT HURTS SO BAD ESPECIALLY WHEN YOU KNOW THAT THIS IS NOT WHAT YOU ORDERED! I HAVE GONE POSTAL ON THE PHONE AND EVEN THE SUPERVISOR THAT I TALKED TO THOUGHT IT WAS A JOKE. STEALING FROM INNOCENT CONSUMERS IS NOT A WAY TO MAKE HARD EARNED MONEY. I HOPE THAT BBV GET SHUT DOWN BY THE BETTER BUISNESS BUREAU. HORRIBLE TERRIBLE CUSTOMER SERVICE!