Appalling company. They received returned item but have not returned the money. For me that's theft!
I have been e-mailing them since 27/05/20 (today is 14/06/20) and have not even received an acknowledgement.
I sent them 8 e-mails and nothing. I have also copied in CEOs: Rubin Ritter, Robert Gentz, David Schneider and NOTHING. They are all thieves and the fact that the CEOs can't care less about their customers says everything you need to know about the culture in this company.
DO NOT BUY ON ZALANDO!