Paul H.

I was taken in like a lot of others by signing up for a 3 day trial at $1.95 and getting charged $41 instead. I was greatly concerned that I would end up being billed monthly. So I demanded a refund via Customer Support and got no reply except a standard meaningless answer. So I sent a cancellation request and got exactly the same answer. I then sent a message via Customer Support BUT WITHOUT LOGGING ON! Surprise Surprise to my amazement got a real person with a real reply who promised me a refund in 3 days. Even greater surprise - got the refund in 2 days! Only problem is the refund was about a dollar less than I paid - ah well.
If you can't get any response from Support try the trick of not logging on and sending your message that way.
Paul