Paul G.

This bank is a nightmare. They acquired the visa card accounts from AAA auto club from Bank of America.
I had those AAA Visa cards for many years and everything went smoothly with Bank of America.Once Comenity Bank took over it's been a nightmare. They changed billing dates, renewed the wrong account and are impossible to reach. I have a credit score of over 800 and have never had a late payment with anyone in my life. I closed any credit card that was associated with Comenity. BJ's wholesale ceased doing business with them as of January 2023 because they were unhappy with Comenity. They are now trying to extort money from me saying I owe them late fees, which I disputed with them. But they continue to harass me by mail and email several times a week. If I owed them anything they would have been paid. You don't achieve a credit score of over 800 by having late fees. I never have had any, but Comenity keeps trying. Lord knows how long this is going to go on. Worst Bank Ever!