Paul G.

I own a drop shipping business and have been using banggood for about a month now. Within this month I have placed over 450 orders. Not one of those orders has been delivered without a problem which has caused my business to take a financial hit. They charge you for a tracking number but give one to you anyways so I learned now not to pay for the tracking number. The other issue I have had with this horrible excuse for an unprofessional website is that they don't tell you the product is out of stock. They let you place the order and when the order doesn't arrive and you ask the LIVE CHAT customer service where is my order? Then and only then will they tell you one of two things. Either "YOUR PRODUCT IS OUT OF STOCK, SORRY" or "It was dispatched". Now I've had enough experiences with these people to know their all full of it. I have placed orders on JUNE 21st and once I ask them where my package is they will tell me that it has been dispatched JULY 5th. Now according to their own shipping guidelines and their LIVE CHAT customer service it takes 1-2 day's to dispatch an order so I'll ask them " WHY WAS MY PACKAGE DISPATCHED 10 DAY'S LATER?" and they will tell me sorry. No explanation given and when I ask again they will tell me shipping takes 7-20days, so I will explain that I understand that but you just told me that my item was dispatched on July 5th. What took so long and again all I get is a sorry. NO EXPLANATION GIVEN. So all in all it takes 10-15 day's to dispatch an order and another 20 day's to get to my customers. I have even had customers receive EMPTY ORDERS. Yes that's right EMPTY PACKAGES. When I told bangGood what had happened and asked if they could express ship the package to my customer, They told me now that I would have to pay for it. That's right I would have to pay for their mistakes I told them that my customer has waited long enough. They then told me they could cancel my order. WHAT THE HELL kind of company is this?

This website is very unprofessional, I would love to get a high position at this company so I could fire everyone who works there. Don't waste your time or your money on this HORRIBLE CHEAP COMPANY. I will be reporting this site to the right people so that it can be taken down.

First things first, I should not have to pay for faster shipping because the few times I actually did, you stole my money and the item was delivered late as if it was shipped Standard. I did not appreciate that lie. Second according to your own websites rules on shipping it takes 1-2 day's to dispatch. Instead I have had items like I said earlier ordered on JUNE 21'st and the item was not dispatched to shipping until JULY 13th. If an item is out of stock, then why don't you post on the items selling page that the item is OUT OF STOCK? Instead you rather lie to collect money and not notify the buyer that this item was OUT OF STOCK.

Second, Your customer service is a complete joke just like your logistics program. I am constantly given the run around and constantly lied to. Did you know it's against FTC Law to supply fake tracking numbers as your company does. I have talked to your LIVE CHAT customer service reps and although when I check FLYT EXPRESS's page it says my customers item is on it's way but when I check with the people on LIVE CHAT, it barely left your warehouse. So which one is it. Don't worry I already reported you to the FTC.