Paula S.

We recently purchased an extension for a Bindaboo pet gate from this company. They have a price match guarantee, however it states you must show them that before you purchase. However, we thought we would ask anyway since we found the item much cheaper on Kohl's.com. They said they wouldn't match it, which is fine, however then they proceeded, without asking us first, to CANCEL OUR ORDER and told us to go ahead and buy it from Kohl's! We were desperate for this gate since we just got a new puppy and what we were using wasn't working. How dare they cancel an order without first giving the customer a chance to decide if they actually want to cancel it in the first place! Now, because we had to order from someone else, receiving this extension is delayed even more. Here's another kicker: we paid Kohl's for one day expedited shipping and with that extra cost, it was STILL slightly cheaper than OfficialDogHouse.com! What a horrible company.