Paula S.

Emergency gas call out for suspected minor gas leak in cooker. Gave call centre details, grew impatient at hard sales tactic for unrelated protection plan. Was told 80% jobs resolved in one hour and told £138 +vat for hour. Engineer arrived within 45mins which started ok. Job required basic gas checks and tightness check of pipework. Started getting suspicious after 20 mins as Engineer wasnt really doing very much. Testing took approx 15mins. He wasted a lot of time repeating himself telling us technical details without us asking. Tried not engaging in unnecessary conversation but he proceeded to tell tales of other jobs. We tried all attempts to get him to concentrate on the job at hand. He eventually told us no leak detected, repeated what he said previously. Took photos. Went to his van a few times then had the audacity to say he was 9mins over the initial hour and the total charge was £336! Seriously £336 for no work other than a basic gas check of meter and cooker pipe work! He knew he had been stalling. He knew the company charge excessive fees beyond an hour but wasted our time regardless. They take your card details when booking so you get charged straight away with little opportunity for recourse when you realise you've been overcharged.
Honestly I'm so outraged I plead others to take note and avoid at all costs! Save your hard earned money and get a locally qualified recommend tradesperson dont take the risk you'll only feel ripped off. The number of terrible complications says it all.
RIGHTIO ARE THIEVING COWBOYS!