Paula R.

I ordered a photo book to give to my parents on their 50th wedding anniversary. I gathered all their photos from their wedding in 1968, and paid a lot of money to have those negatives turned into digital files. Only then, I was able to create this album which I was going to take to Chile...
This was a month ago and guess what... my order is still not in sight. I have talked to 3 customer service people, escalated a complain, chat with another one online... all I have gotten are excuses and lies.
First they said they had mistakenly sent my order the hub in the UK, then the status of my order change to red, reading "your order has failed our quality assurance and needs to be reprinted"... no timelines, no apologies, nothing!
Last week I was promised that my order would be in my hands as of yesterday... guess what... yeap, you guessed it, STILL NOT HERE!
Today they said that it's been printed but takes 3 days to process, so I asked if I could change shipping address to Fla, since I am leaving tomorrow and will be there for a week before heading to Chile... guess what, they said they can't... really? Seriously?, you really messed up here and you are not willing to do anything at all to make it better?! Oh wait, maybe I'm lying, they said that if manager approves, they would refund my shipping charge of $7. If you only knew what I wanted to tell him to do with those $7... yes, you probably guessed right again, yet I didn't say it out loud (maybe I should have had).

I had placed different order with Shutterfly 2 weeks after I placed this one, guess what, I got that one last week! If I only knew how bad this company was, or at least if they were honest with their turnaround so I could have sent this order for my parents to make it through shutterfly too... I hope nobody else ever orders from them and they get thrown out of business!

So save yourself some time and $ and take your business somewhere else, this company Is not worth it.