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Each stage costs more money, and it seems like I am waiting an eternity, I don't understand why, especially as I have had the phone from new and I have never had a contract on it, just pay-as-you-go, with O2, now I want to reactivate the phone onto giffgaff, which is part of O2, it is taking so long and costing so much money.
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Pleased with speed of unlock as mobile for a friend whose wife has died but can use her phone on...
Hi Paul,
Thank you for reaching out and sharing your concerns. I understand it can be frustrating when the process takes longer than expected, especially with the added costs. I’ll do my best to clarify things for you.
It looks like you have already completed the Eligibility Check (£11.99) and made payments for both the Standard Unlock (£48) and the Remote USB Unlock (£86.99). These steps are essential in our unlocking process and we're committed to transparency, detailing all costs upfront on the checkout page. As for the time it's taking, please rest assured that your unlock for the Galaxy Fame S6810 is 54% complete and we anticipate completion within the next 32 hours.
The duration and the steps required are part of our unlocking service which aligns with industry standards, and even though the phone was on a pay-as-you-go plan, the unlocking process remains the same. Our goal is to provide you with a positive outcome and we are working diligently to get your phone activated on giffgaff.
We appreciate your patience and look forward to having your phone unlocked very soon.
Best regards,
Charlotte