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All I wanted was to convert my old videos onto a USB. You must first purchase the download which I feel is a highjacking because its yours but if you want to keep it you have to pay monthly. I didnt understand this at all. I recently sent 2 more videos that I want on a USB drive. I was not given the option to transfer it onto a USB. I have to wait until you create the download that I had to pay for and then buy the USB. I paid a small fortune. I questioned this method but haven't received an answer as to why I can't just get the USB.
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Hi Patty, Thank you for taking the time to speak with me regarding your order. I'm glad we were able clear up the process of paying for the work first and when that is complete you can purchase the USB drive! Please know we are here to help and answer any questions you have! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.