I was referred to a Place for Mom from a friend, and I started out really liking the rep I was working with. I felt she was helpful in sending me places based on the specifications I gave her. But I was clear from the start that this could be a long process and we didn't have an exact timeline to move on anything. There were a few times she sent more places to me outside of the area I said we were looking, without asking me, which opened up the floodgates of phone calls and emails. This was extremely frustrating. I had to ask her several times to stop sending me places unless she checked with me first. If you need to find a place quickly, this might be the service for you, but if you aren't in a rush and just want to start looking at places, I'm not sure this is the service to use.