My mother died and she had three closets full of clothes. Many still had the tags on them. Never worn. I cleaned out her house and sent many to thread up. Many with tags on them from macys and jcpenney. They accepted 3 items, none with the tags still on them. I thought to myself, someone must have stolen them at threadup. I still have a lot more of her clothes but I will just have to have a rummage sale. This company is an absolute joke in my opinion.