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I have been a online shopper of amazon.ca/com for years and was really satisfied with it services. But as Canadian I sure would LOVE to support a native Canadian company. But soooo wrong with SHOP.CA! It just won't give itself a chance for me to continue to do so.
I have a credit of close to $200 from SHOP.CA from Sept 2015. This month (Mar 2017) I intended to use it to purchase an item from SHOP.CA. However, I was unable to locate it as a payment option at checkout.
On requesting customer service, I was told my credit could not be honored due to management change in July/August 2016! The best they can do is to give me a credit of $26.72, which is 20% of my original store credit.
After many email exchanges with my voicing that is an unfair business practice, as a customer I was not informed of such impact due to its management change, let alone given options for responses. This business practice is penalizing customers for their loyalty and invite bad reputation. But all my effort ended up in vain! I must say the management change certainly did not make its business any better and it just lost another customer. Companies like this should not be in existence, like many other customers have already expressed.
So PLEASE stay away from SHOP.CA despite what your noble intention is. Yes, it is that BAD!
Patrick S.'s review of SHOP.CA earned 8 Very Helpful votes
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I ordered off of Afterpay, never received my purchase. The phone number rings twice and then goes...
HI Patrick,
We understand your concern here and your skepticism. However you also have to understand that the $200 you paid was paid to the original owners of the company and not the new management company. Therefore, how can we give you that $200 which we never got in the first place?
We actually had to start from scratch to build relationships with our customers and vendors again. Our suggestion to you would be to file a chargeback with your credit card company and get all your money back that way.
We would love your support and in an effort to resolve your grievance, we can offer $50 in credits. Please let us know if you accept this. Also, please provide any proof that you received said credits from Shop.ca.
Regards,
-Shop.ca