Patricia S.

The unacceptable time frame it takes to release my funds, despite the absence of any fraudulent activity, is causing significant frustration and hardship. I have complied with all the necessary verification processes and provided the requested documentation to confirm the transaction's legitimacy. However, the extended delay in releasing my funds creates unnecessary financial strain and impedes my ability to meet essential obligations for my mother and her expenses. I would like you to prioritize this matter and expedite the release of my funds without further delay. You must recognize the impact this prolonged wait has on my financial well-being and take immediate action to rectify the situation. I must consider alternative measures to resolve this matter, including reporting this issue to relevant regulatory authorities. I hope for a swift and satisfactory resolution to restore my confidence in your institution's commitment to providing efficient and customer-oriented service.

The bank's lack of assistance has caused immense distress, leading to physical illness. Despite reaching out for help with urgent financial matters, their response has been nothing short of abysmal. Failure to address specific concerns and unhelpful representatives have only compounded the problem. The sheer frustration and stress caused by their incompetence have taken a toll on both my mother's and my physical well-being. It is truly disheartening when a trusted institution fails to provide the support and resolution customers desperately need, leaving them feeling helpless and even physically unwell.