I also found them to be rude. I placed an order for an edible photo. I did include directions in the order to make the picture a portrait, but just wanted to be sure, so I emailed them to make the phone portrait, NOT LANDSCAPE. I received a very terse reply, basically implying that they can read and I didn't have to send a separate email with caps to explain what I wanted done. I felt like I was being scolded like a child. I don't need to deal with that. I canceled my order and will never order from them again.