Patricia P.

I ordered my goods on January 5th, meant to be delivered January 9th but it was not. Calling the customer service was pointless as no one ever picked up the phone. Then I got text message from delivery company in the evening January 13th saying that the order is about to be delivered the same day in the morning time - I can't travel in time! But anyway nothing came. Then I called the delivery company where are they, they said something went wrong so they sent the goods back to the sender. Then I called the powerhouse fitness' customer service, unsurprisingly no response. I emailed Sales department so I got after more than 2 weeks first response from someone who still did not passed my enquiry to the customer service so it was again pointless. Then after almost a month 27th January a woman picked up the phone saying that they were not able to deliver my good as it was a 2 man job and there was only one on the truck! That is not my problem. So she said she would sent my good in 3-5 working days. Again nothing came. So after the 5th day I called the customer service again no response, I emailed the sales again and they gave me an email address of Manager of the Department who did not get back to me. So next day I called the Customer Service again and on the 4th attempt, a woman picked up the phone. So I had to tell my story maybe for the 5th time, but anyway she was not really sorry about what has been happening. And she told me she is not her colleague and she has no idea why the other woman told me it is meant to be delivered in these 3-5 working days as it is 2 man job delivery and it last much longer.
It's been a month and I haven't received my goods yet. People at Customer Service are unwilling to help and I would never recommend this company to anyone. Well, you might be lucky and you'll receive your goods, but as soon as you have to talk to customer service, you're stuck.