Patricia N.

Thank you. Easy shopping experience.

I submitted an order on Memorial Day. I called the company to confirm that I ordered the correct saddle bags and trunk to match the Honda Shadow 750. I was put on hold to wait for a customer service representative. After 5:30 minutes, I was then told there was no customer service representative available and that if I leave a message they would call me back. I left a message and received no call back. I repeated this attempt to contact them by phone over eight times during the first two days. I emailed the company and received a message back that they would respond within 48 hours or two business days. I have waited 10 days with no response. I went to the BBB and found this is normal behavior for this company. They do not send out their orders, they do not respond to their calls or emails. They take your money and have no ethical sense to complete the order or refund the funds. I placed an order totalling $744 and still waiting for a refund. The BBB has a rating of "F" for this company. I warn anyone NOT TO PURCHASE from this company.

I purchased a three month trial membership and there was no email to request continued membership or notification of renewal date. I found a charge on my bank statement, the same day the draw was initiated. I immediately contacted customer service for a cancellation and refund request. No response. I sent a second request, no response. I contacted the BBB and filed a complaint. Only then did I receive a response with a statement: "we are issuing a refund." I would not recommend any membership with this organization. In fact, they stated this was a voluntary "one" refund. Even Paypal would not refund because it appeared as a auto renewal. BEWARE!