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I placed 2 orders totalling 7 pairs of shoes. When they arrived, the sizes were incorrect. I contacted them thru Live Chat. They told me I would have to pay to send them back and after receiving them they would resend the order. But it would have cost a little over $100.00 for me to ship them back! Then they offered to let me keep the shoes I couldn't wear and would refund me 20% of what I paid! I spent over 2 hours chatting online with 3 different representatives all to no avail! This company is a pure rip off. I'm out nearly $300 hundred dollars.
Patricia M.'s review of NewChic earned a Very Helpful vote
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Dear Patricia M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
We have measured the items before selling them.
However, if the product you have received does not meet the size chart, please reflect it to our after-sale customer service as below by email. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution. Thanks in advance.
Thank you.
Best Regards,
Newchic Team
Noted:
The size letters vary between different regions and manufacturers.
About the size, you can find all the details about the sizes of each item on every product page by clicking the 'size chart '/ ' size guide '.
To choose the correct size, please take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.