As a host I have been subjected to their underhanded and unprofessional behavior coming from their "Trust and Safety" team e.g. blocking my listings from being booked WITHOUT informing or advising me in advance etc, and keeping totally quiet about it - resulting guests also being unable to book without any reason provided.
Their customer service team can be rude and very inconsistent with the quality of service e.g. one person says their policy is this, but another agent advises something totally contradictory!
Avoid Airbnb at all cost.