Patricia J.

One thing went well, so they get a star for that: I ordered a size men's XL shirt, was too big and got it exchanged for a Large but there is no phone and email replies took days and days.
BUT Then I ordered another shirt, this time, the correct size men's Large. But they sent a size XL. Wrong.
Nine days and a dozen emails later, it turned into a mess. Apparently someone told another dept to expedite the replacement shirt shipping, which was nice, but they sent me a 'Rush' tee shirt. This was funny until I got the actual replacement shirt for my order but now this shirt has ink stains on the sleeves, the wrong color print, and is either a Child's or Women's Large, very narrow, instead of the Men's Large.
So I sent pictures of the stains, the purple (instead of black) print, and my new Women's pink size L shirt on top of the white replacement. They are the same size except for a bit of length difference. I also took pictures of both size tags.
That wasn't good enough for Teepublic.
Now they want me to take a picture with a tape measure, which I don't own. Keep in mind that Teepublic is the one who sent me the wrong size, and the replacement has stains AND the wrong color print.
I assume there is no phone number because they are not in the USA, and there seems to be a language barrier here.
I, too, thought it was nice supporting artists but this is the most exasperating experience.
I just want the dang shirt I ordered and paid for. They goofed and somehow I am the one who has to prove the size issue, when size is not the only problem here; it's stained and the wrong color!
They started off very polite and seemed to want to satisfy the customers but I really should have seen the red flag warning when I saw there is no phone number for this company. Unfortunately this was after the trouble started.
Be prepared for weeks of emails that take forever to take care of orders that are not right. The one CSR that seemed to end up handling this started getting back to me quicker but now wants the flippin' tape measure photo.
One phone call was all that was needed, if they're on the up and up.
The tape measure requirements seen here in their reviews speak volumes.
I guess the wrong color print and the stains aren't enough to get them to fix the problem. Which they caused.
I'm attaching a few of the pictures I sent.
And I will never order anything online without first checking not only the return policy ( theirs sounded great) but also a contact phone number!